Giles Plumbing Terms of Service

SMS Messaging Program

Last Updated: July 2026

Welcome to gilesplumbing.com (the “Site”), operated by Giles Plumbing (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our Site and the services we provide. By using our Site, requesting a quote, scheduling service, or otherwise engaging with Giles Plumbing, you agree to these Terms.

1. Our Services

Giles Plumbing has served Fort Mill, Rock Hill, Tega Cay, the Steele Creek area of Charlotte, and surrounding areas since 1974. We provide residential plumbing services including general plumbing repair, emergency plumbing repair, water heater repair and replacement, Dura PEX leak repair, whole-home repiping, main water and sewer line replacement, and well pump services. Specific pricing, scope of work, and scheduling for any service is confirmed directly with you at the time of booking or in a written estimate/invoice, which governs over any general description on this Site.

2. Use of the Website

You agree to use this Site only for lawful purposes. You may not:

  • Use the Site in any way that violates applicable local, state, or federal law
  • Attempt to gain unauthorized access to any part of the Site or our systems
  • Use automated means (bots, scrapers) to access the Site without our written permission
  • Submit false or misleading information through our contact or quote request forms

We reserve the right to refuse service, terminate accounts, or restrict access to the Site at our discretion.

3. Estimates, Scheduling, and Service Calls

Estimates provided through the Site or by phone are preliminary and subject to change based on an in-person assessment of the job. Scheduling is subject to availability. Emergency service requests are prioritized but not guaranteed to be fulfilled within any specific timeframe communicated through the Site.

4. Payment Terms

Payment terms, accepted methods, and any deposit requirements will be communicated at the time of booking or on your invoice. Late or non-payment may result in additional fees or referral to collections, as permitted by South Carolina law.

5. Disclaimers and Limitation of Liability

The information on this Site is provided “as is” for general informational purposes and does not constitute a guarantee of service outcomes, availability, or pricing. To the fullest extent permitted by law, Giles Plumbing disclaims all warranties, express or implied, regarding the Site’s content or availability.

Giles Plumbing’s liability for any claim arising from services rendered is limited to the amount paid for the specific service giving rise to the claim, except where such limitation is prohibited by law. We are not liable for indirect, incidental, or consequential damages arising from use of this Site or our services, except as required by applicable law.

6. Intellectual Property

All content on this Site — including text, logos, images, and design — is the property of Giles Plumbing or its licensors and may not be reproduced or used without written permission.

7. SMS Messaging Program

By providing your mobile phone number and opting in, you agree to receive recurring SMS text messages from Giles Plumbing.

These messages may include:

  • Appointment reminders
  • Service notifications
  • Customer support communications
  • Account-related updates
  • Promotional and marketing messages (if separately consented to)

Opting in to SMS messaging is optional and is never a condition of purchasing any service from us. Message frequency varies based on your interaction with our business.

User Consent: By opting in to receive SMS messages, you expressly consent to receive recurring text messages from Giles Plumbing at the phone number provided. Consent is not a condition of purchase.

Message and Data Rates: Message and data rates may apply according to your mobile carrier plan.

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

Opt-Out Instructions: You may unsubscribe from SMS communications at any time by replying: STOP. After opting out, you will no longer receive SMS messages from us unless you re-enroll.

Help Instructions: Reply HELP for assistance or STOP to cancel at any time. You may also contact us directly using the information below.

No mobile opt-in information or consent data collected for this SMS program will be shared with third parties for marketing purposes.

8. Third-Party Links and Services

Our Site may use or link to third-party services, including Google reCAPTCHA. Use of these services is subject to the respective third party’s own terms and privacy policy (for example, Google’s Privacy Policy and Terms of Service).

9. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will become effective upon posting to our website. Continued use of the Site or continued participation in our SMS program constitutes acceptance of any updated terms.

10. Governing Law

These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law principles.

11. Contact Information

Giles Plumbing
Phone: 803-548-0277
Email: gilesplumbing@gmail.com
Website: www.gilesplumbing.com

View our Privacy Policy.