SMS Messaging Program

Last Updated: July 2026

Welcome to www.gilesplumbing.com (the “Site”), operated by Giles Plumbing (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, our services, and our SMS Messaging Program. By accessing our Site, requesting services, or opting in to receive SMS messages, you agree to these Terms.

1. Our Services

Giles Plumbing has proudly served Fort Mill, Rock Hill, Tega Cay, the Steele Creek area of Charlotte, and surrounding communities since 1974.

We provide residential plumbing services including:

  • General plumbing repairs
  • Emergency plumbing services
  • Water heater repair and replacement
  • Dura PEX leak repair
  • Whole-home repiping
  • Main water line replacement
  • Sewer line replacement
  • Well pump services

Any estimates, pricing, scheduling, invoices, or service agreements provided directly by Giles Plumbing supersede general information displayed on this website.

2. Website Use

By using this website, you agree to:

  • Use the Site only for lawful purposes.
  • Provide accurate information when submitting forms.
  • Not attempt unauthorized access to our systems.
  • Not interfere with the operation or security of the Site.
  • Not use automated tools, bots, or scrapers without written permission.

We reserve the right to suspend or terminate access for violations of these Terms.

3. Estimates and Scheduling

Any estimates provided online, by email, or over the phone are preliminary until confirmed after evaluating your project.

Appointments are subject to technician availability. Emergency service requests are prioritized but cannot be guaranteed within any specific response time.

4. Payments

Payment terms, accepted payment methods, deposits, and invoices will be provided at the time of service. Failure to pay invoices may result in additional fees or collection activity as permitted by applicable law.

5. Disclaimer

The information provided on this Site is for general informational purposes only.

Although we strive to keep all information accurate, Giles Plumbing makes no warranties regarding service availability, pricing, website availability, or the accuracy of website content.

To the fullest extent permitted by law, Giles Plumbing disclaims all warranties, whether express or implied.

6. Limitation of Liability

To the fullest extent permitted by law, Giles Plumbing shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of this website
  • Our services
  • Participation in our SMS Messaging Program

Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

7. Intellectual Property

All website content including text, graphics, logos, photographs, designs, and other materials are the property of Giles Plumbing unless otherwise noted.

No content may be copied, reproduced, distributed, or modified without written permission.

8. SMS Messaging Program

By voluntarily providing your mobile phone number and opting in, you agree to receive SMS text messages from Giles Plumbing.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

How You Opt In

Customers may opt in to receive SMS messages by:

  • Completing a website contact form and selecting the SMS consent checkbox.
  • Completing a service request form with SMS consent.
  • Providing consent during appointment scheduling.
  • Providing written or verbal consent where permitted by law.

Types of Messages

Messages may include:

  • Appointment reminders
  • Appointment confirmations
  • Scheduling updates
  • Service notifications
  • Customer support communications
  • Billing notifications
  • Follow-up messages
  • Promotional or marketing messages (only when separately consented to)

Message Frequency

Message frequency varies depending on your interaction with Giles Plumbing.

Message and Data Rates

Message and data rates may apply according to your wireless carrier plan.

Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP.
After you reply STOP, you will receive one confirmation message, and no additional SMS messages will be sent unless you opt in again.

Help

For assistance, reply HELP or contact us directly:

Phone: 803-548-0277
Email: gilesplumbing@gmail.com

Carrier Disclaimer

Wireless carriers are not responsible for delayed or undelivered messages.

Privacy of Mobile Information

Your privacy is important to us.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

SMS opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

We may share your information only with trusted service providers who assist us in delivering SMS messages, processing payments, scheduling appointments, or providing other business services. These providers may only use your information to perform services on our behalf.

For more information regarding how we collect, use, and protect your information, please review our Privacy Policy.

9. Third-Party Services

This website may utilize third-party services including:

  • Google reCAPTCHA
  • Payment providers
  • Website hosting providers
  • Scheduling platforms
  • SMS delivery providers

Use of third-party services is governed by their own terms and privacy policies.

10. Eligibility

You must be at least 18 years of age or have permission from a parent or legal guardian to use this website or participate in our SMS Messaging Program.

11. Changes to These Terms

We reserve the right to update these Terms at any time.

Changes become effective immediately upon posting on this website. Continued use of the Site or participation in the SMS Messaging Program constitutes acceptance of the revised Terms.

12. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of South Carolina, without regard to conflict of law principles.

13. Contact Information

Giles Plumbing
Phone: 803-548-0277
Email: gilesplumbing@gmail.com
Website: www.gilesplumbing.com
Privacy Policy: View Privacy Policy