Privacy Policy

Last Updated: July 2026

Introduction

Giles Plumbing (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website and services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or communicate with us.

Information We Collect

We may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Business information
  • Information submitted through website forms
  • Appointment requests
  • Service-related communications
  • Any other information you voluntarily provide

We may also automatically collect certain non-personal information, including your IP address, browser type, operating system, pages visited, and website usage statistics.

How We Use Your Information

We use your information to:

  • Provide and manage our plumbing services.
  • Respond to your inquiries.
  • Schedule appointments.
  • Send appointment reminders.
  • Send estimates and invoices.
  • Provide customer support.
  • Send SMS messages when you have provided consent.
  • Improve our website and customer experience.
  • Comply with legal obligations.

SMS Privacy Policy

SMS Communications

If you voluntarily provide your mobile phone number and opt in through our website, online forms, or other communication methods, you consent to receive SMS (text) messages from Giles Plumbing.

These messages may include:

  • Appointment reminders
  • Scheduling updates
  • Service notifications
  • Customer support messages
  • Billing notifications
  • Promotional or marketing messages (only when separately authorized)

Consent to receive SMS messages is not a condition of purchasing any goods or services.

SMS Message Frequency

Message frequency varies depending on your interaction with our business.

Message and Data Rates

Message and data rates may apply based on your mobile carrier and service plan.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message.

After you reply STOP, you will receive one confirmation message confirming your opt-out request. You will not receive additional SMS messages unless you opt in again.

Help Instructions

For assistance, reply HELP to any SMS message or contact us directly:

Phone: 803-548-0277
Email: gilesplumbing@gmail.com

No Sharing of Mobile Information

We respect your privacy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

SMS opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

We may share your information only with trusted service providers that assist us in operating our business, such as SMS delivery providers, appointment scheduling platforms, payment processors, or website hosting providers. These providers may only use your information to perform services on our behalf and are contractually obligated to protect your information.

Cookies and Tracking Technologies

Our website may use cookies, Google Analytics, Google Tag Manager, and similar technologies to:

  • Analyze website traffic
  • Improve website performance
  • Enhance user experience
  • Measure marketing effectiveness

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Third-Party Services

Our website may use trusted third-party services including:

  • Google reCAPTCHA
  • Website hosting providers
  • Email providers
  • Scheduling software
  • Payment processors
  • SMS messaging platforms

These providers receive only the information necessary to perform services on our behalf and are prohibited from using your information for their own marketing purposes.

Google reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Although we take reasonable measures to protect your information, no method of transmission over the Internet is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide requested services
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your contact information
  • Delete your personal information (subject to legal requirements)
  • Withdraw your consent to receive SMS messages
  • Request information regarding how your data is used

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our website and services are not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we learn that personal information from a child has been collected, we will promptly delete it.

Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party websites they visit.

Contact Information

Giles Plumbing

Phone: 803-548-0277
Email: gilesplumbing@gmail.com
Website: https://www.gilesplumbing.com

If you have any questions regarding this Privacy Policy or our SMS messaging program, please contact us using the information above.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with a revised Last Updated date. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.